ISO 9001:2015Gynaecology & Fertility Centre

Privacy Policy

Your privacy is really important to us, and this privacy policy provides you with details of how we collect, use, share and protect your information through your use of our website: http://www.gynfert.gr/ In addition to this privacy policy, users of our website should consult our website terms of use as well as any service specific terms and conditions that apply.

Gynaecology & Fertility Centre is the data controller of the information you provide us and we are responsible for your personal data. Where this Privacy Policy refers to “we”, “our”, “ours” or “us” it is referring to Gynaecology & Fertility Centre, our affiliates or any directors, officers, employees, agents, contributors, third party content providers or licensees involved in service provision.

Where this Privacy Policy makes reference to “user”, “you”, “your” and/or “yourself” it is referring to any and all people or entities using services provided via our website or accessing information, services provided by us.

Our full details are:

Full name of legal entity : Gynaecology & Fertility Centre
Email address : tsakos@gynfert.gr
Postal address : Adrianoupoleos 6, Kalamaria, Thessaloniki, Greece, P.C. 55133
Telephone number : +30 2310 402400
Fax number : +30 2310 420009

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at tsakos@gynfert.gr

We may process the following categories of personal data about you:

• communication data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
• user data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.
• personal data that includes data which is inherently or reasonably related to the illness or the health of the patients, such as name, surname, gender, age, occupation, patient address, identity / passport and contact details, dates and reason of the visit, primary and secondary diagnosis, treatment or medication followed, data concerning health status progress, results of clinical and paraclinical examinations.

We may process this data in order to communicate with you, to keep record, to answer your questions and respond to your requests in a more effective way, as well as to give personalized health and medical advice. Moreover, we may process this data in order to properly administer our website, to improve our website and our customer service, to establish, pursue or defend legal claims. We will only use your personal data for the purpose it was collected or for a reasonably compatible purpose if necessary. For more information on this please email us at tsakos@gynfert.gr In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

We may collect your data when you provide the data directly to us (for example by filling in forms on our website or by using our on-line consultation platform or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to provide medical advice, to properly administer our website, to improve the services we provide, to keep records, to establish, pursue or defend legal claims.

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, comply with our legal obligations, resolve disputes, and enforce our agreements.

Under data protection law you have the right to request details of any personal data that we hold about you. Moreover, you have the right to request access, rectification, processing restriction, to portability of data, to object to processing and to withdraw consent. When we have no legitimate reason to continue to hold your information, you have the right to be forgotten.

We do not use automated decision making in processing your personal data for any services.

If you wish to exercise any of the rights set above, please email us at tsakos@gynfert.gr

The processing of personal data will take place from our authorized employees and/or from our collaborators. It is ensured that the persons authorized to process Data have committed to confidentiality, process the Data only for the purposes indicated by us, know and observe our instructions and comply with the GDPR.

We may have to share your personal data with Embryoclinic personnel, third parties, such as service providers who provide IT and system administration services, everyone else who is involved in your health care (eg. GP, nursing and midwifing staff, medical secretaries etc) in order to ensure continuity of care, government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance to law. We only allow such third parties to process your personal data for specified purposes and in accordance to our instructions. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Gynaecology & Fertility Centre.

None of our third parties service providers is based outside the European Economic Area (EEA) so their processing of your personal data will not involve a transfer of data to countries outside the EEA.

We use a variety of information security measures to protect your online communications with us as well as to maintain confidentiality and protect your data from being accidentally lost, used, altered, disclosed or accessed without authorization.

Email communications that you send to us via the email links on our website may be shared with a customer service representative, coordinator, employee, medical expert that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archieved, depending on the nature of the inquiry. The email functionality on our website does not provide a completely secure and confidential means of communication. Itʼs possible that your email communication may be accessed or viewed by another Internet user while in transit to us. You understand that electronic transfer of information is not secure and you accept responsibility for any issues that may arise from this method of transfer. We will not accept any responsibiity for any issues that may arise from this method of transfer.

We may collect information about visitors to our website using Google Analytics cookies. This tool helps us measure how users interact with our website content. User ID is a unique random number which is used to uniquely identify users across different browsers and devices. According to Google terms of service, the user ID must not contain any personally identifiable data like userʼs name, email address etc. We use this technology to track a visitorʼs path through our website during a visit, to help us understand how people use our site.

Please find more information here https://support.google.com/analytics/answer/6004245

Here's how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Internet Explorer : http://support.microsoft.com/kb/278835
Firefox : http://support.mozilla.org/en-US/kb/delete-cookies-remove-infowebsites-stored
Chrome : http://support.google.com/accounts/answer/61416?hl=en
Opera : http://www.opera.com/browser/tutorials/security/privacy/
Safari : http://support.apple.com/kb/PH5042
Safari (iPad, iPhone) : http://support.apple.com/kb/HT1677

Our website link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website youʼre visiting.

We may need to update our privacy policy as technology changes. If we make significant changes to the privacy policy, weʼll post a prominent message on our website.